Contact The Soap Folks

We’d love to hear from you. If you have questions about our handmade soaps, clean-burning soy candles, or upcoming products, feel free to reach out.

The Soap Folks is a small-batch, artisan brand based in Acworth, GA, thoughtfully crafting everyday essentials with care and intention. Whether you’re shopping for yourself, a gift, or a local favorite, we’re here to help.

How to Reach Us

Please fill out the form below, or
📧 Email us at: contact@thesoapfolks.com
📞 Phone: 404-482-2062
📍 Location: Acworth, Georgia
🕒 Response Time: We typically respond within 1 business day, Monday through Friday.

What We Can Help With

• Product questions, ingredients, and fragrance details

• Order assistance and shipping inquiries

• Local events, and market availability

• Custom or bulk orders

A Note from Us

Our products are handmade in small batches, so natural variations in color and appearance are part of what makes each piece unique. Thank you for supporting a local Acworth business — we truly appreciate you.

Frequently Asked Questions

Are your soaps and candles handmade?

Yes! All of our soaps, candles, and other products are handmade in small batches in Acworth, Georgia. This allows us to focus on quality, consistency, and thoughtful details in every product.

What ingredients do you use in your soaps?

We use high-quality oils and ingredients selected for their skin-loving benefits, along with carefully chosen essential oils and fragrance oils. Each product listing includes specific ingredient details, and we’re always happy to answer questions about a particular item.

Are your candles cleaner-burning?

Our candles are made with 100% Soy Wax and are designed to burn cleanly when used as directed. We recommend trimming your wick before each burn and following the care instructions included with your candle for the best experience.

Do you use essential oils or fragrance oils?

We use a both essential oils and fragrance oils, depending on the product and scent profile. All fragrances are selected to be safe for their intended use.

Do you offer soy wax melts and room and linen sprays?

Yes! Soy wax melts and room & linen sprays are part of our growing collection and will be available on our website soon. Be sure to check back or follow us for updates on new product launches.

Are your products safe for sensitive skin?

Everyone’s skin is different. While many customers with sensitive skin enjoy our soaps, we always recommend reviewing the ingredient list and performing a patch test before full use.

Do you offer custom or bulk orders?

Custom and bulk orders may be available on a limited basis. Please contact us directly to discuss availability, timelines, and minimum quantities.

How long will my order take to ship?

Orders are typically processed within 1–3 business days, not including weekends or holidays. Because our products are handmade in small batches, processing times may vary slightly during busy seasons.

Where do you ship?

At this time, we ship within the United States. Shipping rates and options are calculated at checkout.

What if my order arrives damaged?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue. We’ll work with you to make it right.

Why does my product look slightly different than the photos?

Because each item is handmade, slight variations in color, texture, or appearance are normal and part of the charm of small-batch craftsmanship.